FAQ - Frequently Asked Questions

Frequently Asked Questions

Products & Compatibility

Q: Will the monitor arm fit my desk?
A: Our monitor arms use C-clamp or grommet mounting and fit desks 0.4 to 3.5 inches thick. Check the product specifications for exact measurements.

Q: Is the vertical mouse compatible with Mac?
A: Yes! All our wireless mice work with Windows, macOS, iPadOS, and Android via Bluetooth or USB receiver.

Q: Can I use the lumbar support pillow in my car?
A: Absolutely. Our lumbar pillows come with adjustable straps that fit office chairs, car seats, gaming chairs, and wheelchairs.

Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Q: Can I modify or cancel my order?
A: You can modify or cancel within 2 hours of placing your order. After that, please contact support and we'll do our best to help.

Shipping & Returns

Q: How long does shipping take?
A: Standard shipping to the US takes 5-10 business days. International orders take 7-18 business days depending on destination. See our Shipping Policy for details.

Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. If you're not satisfied, return the product in its original condition for a full refund. Return shipping is free for US orders.

Q: Do you offer warranty?
A: Yes! All ErgoBit products come with a 12-month warranty against manufacturing defects. Extended warranties are available at checkout.

Account & Support

Q: How do I contact customer support?
A: Visit our Contact Us page to reach our support team. We typically respond within 24 hours.

Q: Do you offer bulk or corporate discounts?
A: Yes! Contact us for bulk pricing on orders of 10+ units. Perfect for office outfitting and corporate wellness programs.